Help

Support

Profiles, practice, and the family subscription are managed on the device. Write if something still does not line up.

Contact

carlos@northeasternsoftware.com
Northeastern Software Services LLC
2222 W Grand River Ave STE A, Okemos, MI 48864

Please do not send a password, a payment card number, or a child’s full name. A nickname is enough.

Open the parent area, pass the grown-up check, and choose View family plans.
Eligible Apple IDs see a 7-day free trial on the monthly and yearly plans. Apple decides eligibility.
Changing plans does not start another free trial.
Restore purchases is in the parent area and on the plan screen.
Manage or cancel in the device’s Apple account subscription settings. Manage subscription in the parent area opens that Apple screen.
Deleting the app does not cancel the subscription.

The first child can use lessons 1–5 and songs 1–3 without Pro.
A second child, and the lessons and songs after that free set, need Piano Together Pro.
One plan covers up to five children on that device.
Delete profile removes that child’s practice from the device. The app asks before it deletes.